Frequently Asked Questions
1. What products does LST offer?
LST offers high-quality, scalp-safe braid extensions, including silky braids (Loistaa), pre-blended jumbo braids (BlendBraid), and the On-The-Go Ponytail Collection. We also offer digital gift cards and will soon launch Glanz Hair (luxury human hair) and Glanz Accessories (jewelry).
2. Are your braid extensions hypoallergenic?
Yes, all our braid extensions are made with hypoallergenic fibres, designed to be gentle on your scalp and skin, reducing the risk of irritation and discomfort.
3. What is the Book a Braider service?
Our Book a Braider service connects you to trusted, professional braiders in Lagos. You can book for home service or schedule an in-salon appointment directly from our website.
4. How do I book a braiding service?
You can book your braiding appointment through our Book a Braider page. Simply select your preferred service, choose a date, and confirm your booking. You can also chat with us via WhatsApp for assistance.
5. Do you offer gift cards?
Yes! LST Digital Gift Cards are available and are perfect for birthdays, holidays, and special occasions. They’re delivered instantly to the recipient’s email inbox.
6. What payment methods do you accept?
We accept secure payments via Paystack, which supports bank transfers, debit/credit cards, and other local payment options.
7. Do you offer delivery across Nigeria?
Yes, we offer nationwide delivery.
9. How long does delivery take?
For Lagos deliveries: 1-2 working days.
For other Nigerian states: 2-5 working days.
10. Can I return or exchange my order?
Due to hygiene reasons, we do not accept returns on hair products unless the item is defective or the wrong item was sent. Please refer to our Returns & Refund Policy for full details.
11. How can I contact LST?
You can reach us through the WhatsApp chat feature on our website for instant support, or via our Contact Us page. You can also email us at info@shoplst.ng
12. Do you offer product bundling?
Yes! You can shop bundled deals directly from our product pages to mix and match styles, colours, and lengths, perfect for achieving your desired look.